Virtual rehabilitation (tele-rehabilitation)

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    We usually respond within one business day. If you’ve messaged us outside of normal business hours, we will be happy to help you once we’re back. Please note that no bookings are final until we have reserved a time slot using your credit card.

    Hours of operation

    Monday to Thursday: 9:30 AM – 8:00 PM
    Friday: 9:30 AM – 7:00 PM
    Saturday: Appointment only
    Sunday: Closed

    Please be aware of our cancellation policy.

    What is virtual rehab?

    Not every appointment requires a visit to our clinic.

    With virtual rehabilitation (also known as tele-rehabilitation), you can connect one-on-one with your physiotherapist from the comfort of your own home. Over a live video chat on your phone, computer, or tablet, your therapist can assess new injuries or conduct follow up sessions as part of your treatment plan.

    What is virtual rehab used for?

    There are a few scenarios where the use of virtual rehabilitation may enhance your physiotherapy care. Accessing physiotherapy services when you cannot easily attend an in-person visit, or if physiotherapy services are not available in your community, then virtual care might be the ideal option for you.

    Examples of physiotherapy services that can be provided by tele-rehabilitation include:

    • Consultation
    • Patient interview
    • Physical assessment
    • Education and instruction
    • Monitoring progress in a treatment plan
    • Exercise prescription, instruction and demos

    Frequently asked questions

    Physiotherapists are required to ensure the privacy and security of your health information at all times. This includes the technology used, as well as the appropriateness of the setting in which the services are delivered. As an example, it is most appropriate for you to attend these online sessions in your home or at a medical facility, rather than a public place. Our physiotherapists use the virtual rehabilitation platform, Physitrack, the global leader in remote patient engagement and mobile exercise prescription.

    Book your free 15-minute consultation with our physiotherapist to see if tele-rehabilitation is right for you.