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Cancellation/Re-Scheduling Policy: 

We understand last minute events happen, therefore if you need to cancel an appointment, please do so with 24 hours’ notice. Late cancellations (between 12h and 24h) will be charged 50% of the service fee booked, and last-minute cancellations/missed appointments will be charged the full service fee. If an appointment is re-scheduled past required notice time for a later date, if the re-scheduled appointment is cancelled within any time frame, there will be a full charge. You are more than welcome to send a friend as a replacement to avoid getting charged.

We do not accept cancellation requests over email and the clinic will not be responsible for appointment change requests that are not seen in time. It is the patient’s responsibility to confirm the clinic has received their cancellation request. Cancellation fees may still be applied if the email is not seen in time. Please do not contact your therapist for cancellation/rescheduling requests.

If it is a Sunday or Holiday, appointment change/cancellation requests via email for Monday appointments sent within 24 hours of your appointment (48 hours for Dietitian) will be accepted.

For Dietetic Services, we require a 48h notice of cancellation, anything under that period will be charged the full service fee.

*Credit Card Information Required For All Booking