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Cancellation / Rescheduling Policy

For all services, we will only accept cancellations no later than 48 hours prior to your appointment.

Any cancellations made less than 48 business hours before an appointment are subject to a charge, according to the cancellation policy guidelines outlined in the appointment confirmation emails.

See the charges below:

• Cancellations between 24 and 48 business hours before an appointment are subject to 50% of the service charge.
• Cancellations made less than 24 business hours before an appointment are subject to 100% of the service charge.
• No-shows/missed appointments are subject to 100% of the service charge.
• Cancellation or rescheduling requests on weekends/holidays will not be accepted unless your appointment is scheduled 48 business hours after the request was made.

Registered Dietitian follow-ups may not be cancelled, they may only be rescheduled 48 business hours prior to the appointment. If cancelled less than 48 business hours before the appointment, the prepayment is forfeited, as per our cancellation policy, and is non-refundable.

If You Need to Cancel Due to COVID Testing

We understand that COVID-19 may play a role in last minute cancellations. In order to be fair to our clients and therapists, and to deter any false claims/abuse of the COVID-19 policy, we have created the following cancellation policy. If you are required to cancel with fewer than 48 business hours notice due to a positive COVID-19 test or possible exposure, the following policy applies:

• The cancellation fee is charged under the patient’s provided credit card.
• If the patient provides a COVID-19 test result within 5 days of the cancellation, the cancellation charge will be transferred as a credit to be used on any future appointment of the same service. The credit must be used within 30 days.
• If the patient does not provide a COVID-19 test result within 5 days of the cancellation, the charge will remain as a cancellation fee and no credit will be provided under any circumstances.
• If a patient is refused entry upon screening in our facility due to symptoms, a full charge will be applied and no credit will be provided.

We hope for understanding from each and every one of our patients’ during these times, as we remain a small business that is financially vulnerable from COVID-19.

Thank you for your understanding.