COVID-19 Cancellation Policy

The current cancellation policy for all services is a strict 48 hours. Any cancellations under 48 hours are subject to a charge according to the cancellation policy guidelines outlined in the appointment confirmation emails.

• Cancellations between 24 and 48 hours are subject to 50% of the service charge
• Cancellations under 24 hours are subject to 100% of the service charge
• No-shows/missed appointments are subject to 100% of the service charge.

Registered Dietitian follow-ups may not be cancelled, they may only be rescheduled above 48 hours. If cancelled or cancelled under 48 hours, the prepayment is forfeited as per policy and is non-refundable.

If you need to cancel due to COVID testing

We understand that COVID-19 may play a role in last minute cancellations. In order to be fair to our clients and therapists, and to deter any false claims/abuse of the COVID-19 policy, we have created the following cancellation policy. If you are required to cancel under 48 hours due to COVID-19 reasoning, the following policy applies:

• The cancellation fee is charged under the patient’s provided credit card.
• If the patient provides a COVID-19 test result within 5 days of the cancellation, the cancellation charge will be transferred as a credit to be used on any future appointment of the same service. The credit must be used within 30 days.
• If the patient does not provide a COVID-19 test result within 5 days of the cancellation, the charge will remain as a cancellation fee and no credit will be provided under any circumstances.
• If a patient is refused entry upon screening in our facility due to symptoms, a full charge will be applied and no credit will be provided.

We hope for each and every one of our patients’ understanding during these times, as we remain a small business, financially vulnerable from COVID-19 like any other business during these times.

Thank you for your understanding.