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Cancellation policy overview

For all services, we can only accept cancellations up to 48 business hours (2 business days) before your appointment.

Any cancellations made less than 48 business hours (2 business days) before an appointment are subject to a charge, according to our cancellation policy  and outlined in your appointment confirmation. Please read our cancellation policy in full before you make an appointment.

If you have a gender preference for your treatment provider, we would be happy to accommodate you, but we can only do this if you tell us when you make your booking.

For dietitian services, the initial appointment may be cancelled or rescheduled 48 business hours (2 business days) prior to your appointment. Pre-paid follow-up appointments may be rescheduled 48 business hours (2 business days) only. Please read our dietitian cancellation policy in full before clicking the link.