Direct billing

Direct billing for massage, physiotherapy, and more

We offer direct billing to these insurance companies

Simply provide us with your extended benefits insurance information and we can submit your treatment costs for direct reimbursement, saving you time and reducing what you have to pay out of pocket.

*Please note: it is the patient’s responsibility to check insurance coverage prior to treatment.

Information we need for direct billing

The name of your extended healthcare provider
Your ID or policy number — usually found on your benefit card
Your relationship to the policy holder (self, spouse, parent, etc.)
If you have secondary coverage from a spouse or parent, etc.
The date of your accident or current injuries
If you were referred by a physician

What you need to bring

Your benefit card
A doctor’s referral (if referred by a physician or if a note is required for coverage)
A valid credit card to keep on file

For veterans

Elysian Wellness Centre is a qualified service provider for Veterans Affairs Canada (VAC).

If you're qualified for healthcare benefits and support with VAC, please note that you also have to be registered with Medavie Blue Cross in order for us to provide direct billing. Please contact VAC if you don't have a code number for direct billing.

Financing and payment options

We offer up to 0% APR financing for all our services so that you can get the treatment you need, when you need it. Please contact us for details.

We accept debit, cash, VISA, Mastercard, and American Express.

We are also FSRA-licensed to directly bill motor vehicle insurers on behalf of motor vehicle accident victims.

Frequently asked questions

When does billing occur?

We bill your insurance company after each treatment session that you attend. You only need to give us your insurance information once and it will be saved in our billing system, providing automatic billing every time.

What if my plan only covers a percentage of my claims?

What if my extended healthcare provider is not on the list?

What if my claim is denied?

There may be many different reasons why your direct billing claim is denied. We will try our best to provide you with a reason if your claim is denied, but insurers don’t always provide denial information to clinics. This doesn’t mean you won’t be covered, but we ask that you pay the balance at the end of your visit and ask your insurer for the reason for your denial and if you’ll be covered.

Our staff will inform you if your claim was denied before you leave the clinic, and will help you through the process as best as we can.

Direct billing policies and conditions

Please note: benefit plans can have unique restrictions and policies that may not allow for direct billing online. We encourage you to check with your extended healthcare insurer before your appointment to ensure that you’re eligible for direct billing service. Not all insurers allow direct deposit to our clinic. In this case, you’re required to pay us directly, and we will be happy to submit a claim on your behalf.

Please check your coverage for all services prior to booking. If you’re not covered by your insurer for a booked service appointment, but cancel less than 48 business hours (2 business days) before your booked time, the cancellation policy and fees still apply.

Some extended healthcare insurers require a doctor’s note to be covered for certain treatments. Please confirm with your insurer whether you require a doctor’s note. If you do require a doctor’s note, please bring it with you to your first session as we can often fax it to your insurers for you.

***We cannot provide direct billing services for Alberta Blue Cross, Pacific Blue Cross, and Manitoba Blue Cross members. Blue Cross members must be part of the Medavie Program, Ontario Program, or Federal Program.