Elysian Wellness Centre Is Excited To Announce
What Information We Need For Direct Billing:
- The name of your Extended Healthcare Provider
- Your ID # / Policy # (Usually Found on your Benefit Card)
- Your relationship to the Policy Holder (Self, Spouse, Parent, etc.)
- If you have Secondary Coverage from a spouse / parent / etc.
- The date of your accident / your current injuries
- If you were referred by a physician
What You Need To Bring:
- Your Benefit Card
- A Doctor’s Referral (If referred by a physician or a note is required for coverage)
- A valid credit card to keep on file
Frequently Asked Questions
When Do We Bill?
We bill your select insurance company after each treatment that you attend. You only need to give us your insurance information once and it will be saved in our billing system, providing automatic billing every time!
If Your Plan Only Covers a Percentage of Your Claims
You are still eligible for direct billing! We can bill the allowed percentage of your treatment through our system. The remainder of your balance due upon the end of your visit would ultimately be the responsibility of the patient.
If Your Extended Healthcare Provider Is Not on the List
Don’t worry! We are working on including more health care insurers on to our list! More health care plans are always being added. Stay tuned for future announcements as more providers become available for direct billing!
If Your Claim is Denied
If your direct billing claim is denied, there may be many different reasons for this. Upon your request being denied, we will try our best to provide you a response as to why it was denied, but ultimately denial information is not always provided to the clinics. This does not mean you will not be covered, but we ask that you pay the balance at the end of your visit and look to your insurer as to the reason of your denial and if you will be covered. The front desk staff will let you know if your claim was denied before you leave and will help you through the process as best as we can!
Please Note: Every benefit plan has unique restrictions and policies that may not allow for direct billing online. We encourage all our patients to check with their Extended Healthcare Insurers before coming in to ensure that they are eligible for this service. Not every plan will allow direct deposit to our clinic, in this case, we require that you pay us directly, and we will be happy to submit on your behalf.
It is the client’s responsibility to check their coverage for all services prior to booking. If you are informed you are not covered by your insurer for a certain service booked, and you are required to cancel less than 48 hours of your appointment time, the cancellation policy and fees still apply with no exceptions.
Please, also note some Extended Healthcare Insurers require a doctor’s note to be covered for certain treatments, and we ask that the patient confirms with their insurers to inquire whether they require a doctor’s note. If you do require a doctor’s note, please bring it with you to your first session, as we can often fax it to your insurers on your behalf!
***We cannot provide direct billing services for Alberta Blue Cross, Pacific Blue Cross, and Manitoba Blue Cross members. Blue Cross members must be part of the Medavie Program, Ontario Program, or Federal Program.