Our clinic has reopened as of June 1, 2020, with reduced hours and by appointment only. We are currently taking bookings over the phone, by email, and online using our online booking system. We ask that you read this carefully as there is very important information provided.
With this being said, we will have reopened with certain changes in order to keep all our clients, as well as our staff, safe.
Please read the following rules and guidelines for patients carefully:
For all services, we will only accept cancellations no later than 48 hours prior to your appointment.
Any cancellations made less than 48 business hours before an appointment are subject to a charge, according to the cancellation policy guidelines outlined in the appointment confirmation emails.
See the charges below:
Registered Dietitian follow-ups may not be cancelled, they may only be rescheduled 48 business hours prior to the appointment. If cancelled less than 48 business hours before the appointment, the prepayment is forfeited, as per our cancellation policy, and is non-refundable.
We understand that COVID-19 may play a role in last minute cancellations. In order to be fair to our clients and therapists, and to deter any false claims/abuse of the COVID-19 policy, we have created the following cancellation policy. If you are required to cancel with fewer than 48 business hours notice due to a positive COVID-19 test or possible exposure, the following policy applies:
We hope for understanding from each and every one of our patients’ during these times, as we remain a small business that is financially vulnerable from COVID-19.
Thank you for your understanding.
Monday-Friday: By Appointment Only